COVID-19 Update:

COVID-19

Update: 06/04/2020

We are happy to announce that all Mountain Laurel Federal Credit Union branch office lobbies will open and serve members in a limited capacity beginning Monday, June 1st.

The health and well-being of our members and employees remains a top priority as we continue to practice appropriate social distancing measures. Staff will be wearing face masks and we encourage you to do the same.* *You will be asked to temporarily remove any face covering for identification and security purposes.

Can I come in the branch for my transaction?

Yes, branch lobbies are open for teller transactions and other in-person member assistance.

Do I need to make an appointment to visit the branch?

Appointments will need to be scheduled for loan signing and opening new accounts. Service is available on a first-come, first-serve basis.

How many members are allowed in the branch at a time?

The number of members allowed inside will vary and is based on the size of the branch.

I prefer to use the lobby for my transaction. Are there restrictions for going inside?

A limited number of members will be allowed inside the branch at a given time and will need to maintain six-feet of distance from one another. When the lobby has reached capacity you will be asked to wait outside until a member leaves. Our staff will be wearing masks to keep you safe and we request that you do the same to keep us safe.

Who is allowed inside the branch?

Only the person conducting the transaction is allowed in the branch.

Are non-members allowed in the branch?

Only non-members wishing to establish membership or conduct limited transactions are allowed in the branch. Only the person conducting the transaction is allowed in the branch.

Do I have to wear a face mask to come inside the branch?

Our staff will be wearing masks to keep you safe and we request that you do the same to keep us safe.

How long will Mountain Laurel have limited capacity in the branches?

We are following guidelines provided by health officials and federal agencies in efforts to reduce the spread of COVID-19, and will adjust operations according to their recommendations.

What is Mountain Laurel doing to prevent the spread of coronavirus?

Plexiglass sneeze guards have been installed at each teller station and Member Service Representative desk, and all staff are required to wear face masks. Additionally, the branches are cleaned throughout the day; staff have supplies to wipe surfaces during the day; hand sanitizer is available; and we are educating employees on best practices recommended by the CDC.

Can I still use online banking or the mobile app for my transactions?

Yes! Members are encouraged to limit face-to-face activities and access self-serve options when possible.

——————————————————————————————————————-

Update: 05/11/2020

After careful consideration between our CEO and branch managers, we have decided that it would be in the best interest of both the members and the staff that we continue to operate as we have been over the last several weeks. The Lobby will remain closed until further notice, drive thrus and night drops will remain open and curbside banking will continue.

We greatly appreciate your continued patience and cooperation through these unconventional times. We look forward to getting back to normal operations in the very near future.

03-31-2020: We are here for you during these difficult times in many ways.

As we continue to closely monitor this situation, we want to keep the health and safety of our staff and members a priority.  As a precautionary measure to help protect the safety and well-being of our employees and members and help reduce the spread of COVID-19, we will be closing our lobbies to walk-in traffic indefinitely effective April 1st and will be offering limited services only.  Please contact your local branch for more information on how to complete your transactions as a few are doing Curbside Banking. We encourage you to take advantage of our convenient 24/7 services that we offer.

  • Online Banking and Voice Response Unit to check balances and make account transfers. 
  • Use of debit and credit cards to make online purchases for delivery. 
  • Use Bill Payer to pay your bills online. 
  • Loan applications can be completed anytime or anywhere by applying at mlfcu.net.  You can also view our loan rates online at mlfcu.net
  • Use of Night Drop to deposit cash and checks available at all branch locations throughout the day. 
  • Our drive-thru window is available at the St Marys and Warren locations and will be open regular hours. 
  • Other limited services may be available by appointment onlyPlease contact your local branch for more information on how to complete your transactions as a few are doing Curbside Banking.

We also understand there may be instances where members find themselves facing financial difficulties. We are here to help and encourage members who may be impacted or need assistance to reach out to discuss and find a solution for you.  Also, remember you may be eligible for interest only payments.  For more information please contact any branch office. 

As we continue to monitor everything closely, we plan to have a full staff ready to help you.  Please call if you have any questions or continue to check our website for ongoing updates. 

We apologize for any inconvenience this may cause.  We will continue to monitor the situation and notify members of any changes to the branch availability and limited services via our website and postings at all the branches. 

Sincerely,  

Rena Sennett,  

CEO 

Branch Locations and Information

St. Marys – Main Branch 

Emporium 

Kane 

Bradford 

Warren – East  

Warren – West  

Port Allegany 

VRU – Automated Teller 

SERVICE PHONE NUMBERS

MLFCU CEO 

Contact our CEO should you have any questions or concerns with your credit union business. 
Rena Sennett, CEO.: (814) 834-9518 

Bill Pay 

Contact our Bill Pay Specialist if you have any problems regarding your Mountain Laurel Federal Bill Pay account. 
Danette Wickett, CFO.: (814) 834-9518 

Loans 

Contact the Loan Department with loan questions. 
Lori Clinger, IRA/Loan Processor: (814) 834-9518 

Asset Recovery Specialist 

Contact the Asset Recovery Specialist. 
Maura Frey, Asset Recovery Specialist: (814) 834-9518 

Credit & Debit Card Specialists

Contact the Credit Card Specialist. 
Cyndi Uveges, Credit Card Specialist: (814) 834-9518 

Contact the Debit Card Specialist. 
Miranda Detsch, Debit Card Specialist: (814) 834-9518